E-invoices are used by many public institutions and large companies, as the required information is transferred automatically through the e-invoicing network.

You can read more about the difference between e-invoices and invoices sent by email in our article What is e-invoicing?

How to create and send an e-invoice

1. Make sure you have the correct e-invoice details from your customer.
   You can find more information in our guide on Understanding e-invoice addresses.
2. Go to Invoices > New invoice and create your invoice as usual.
3. When the invoice is ready, select As e-invoice in the Approve and send menu.
   If your company or customer details are incomplete, Shine will ask you to fill in the missing fields.
4. All fields marked with a blue star (*) are mandatory.
5. If you are unsure about the e-invoice address, use our guide on E-invoice addresses.
   Click Send. The e-invoice will be forwarded through Shine’s operator to your customer’s e-invoice provider, and then to their invoice processing system.

If the e-invoice address is not valid, Shine will show an error message.

Required information for sending e-invoices

E-invoices use the sender’s and recipient’s e-invoice addresses, similar to how phone numbers identify callers.

To send an e-invoice, you need:

1. Your company’s information
   A valid company registration number or VAT number.
    
2. Your customer’s details
   • The customer must be able to receive e-invoices
   • Their e-invoice address must be correct and in the right format
3. Customer-required references
   Some recipients require fields such as:
   • PO number
   • Payment reference
   • Buyer reference

Checking the delivery status

After sending an e-invoice, you can check its delivery status under Invoice > History.

Possible statuses:

• E-invoice successfully delivered to recipient
• E-invoice delivery failed due to invalid content
• E-invoice rejected by recipient
• Delivery delayed

You will be notified by email and in the invoice history.