Support that gets you and your business
We're here to make sure you run your business successfully, and you can count on us. Get support from our local, human team that truly understands your challenges.
I'm a Shine customer
Need help with your account? Get on-demand answers in our Help Center or contact our local Dutch team.
Contact us by chat
Use the chat function in your account to get fast answers to your questions.
Contact us by phone
Prefer to talk it through? Phone support is included for customers with a paid plan. Available Monday to Friday, 9am to 9pm.
Contact us by email
We reply every day between 9am to 9pm, usually within one hour. You can also use the chat in your account to get even faster answers.
Supporting over 450,000 entrepreneurs and small businesses
'Shine (formerly Tellow) tax feature makes quarterly filings stress-free. It’s like having a tax expert on hand.'
'Shine (formerly Tellow) has completely changed my bookkeeping experience. Simple to use, super clear, and always up-to-date. The integration with my bank is seamless, and the service is excellent!'
'I trust Shine (formerly Tellow) with my VAT submissions, and it’s never let me down.'
'I’ve been using Shine (formerly Tellow) for my bookkeeping for 2 years now and am very satisfied. Everything is clear and user-friendly. The VAT filing feature is especially handy!'
Setting you up for success
Behind every conversation is a team of specialists who know the Dutch market and understand your day to day challenges. Entrepreneurs consistently rate us among the best on Trustpilot for our reliability, empathy and clear, practical guidance.
Frequently Asked Questions
We're here to help you find the answer, so you can get back to business. Here are the key details about contacting Shine’s local support teams.
You can reach us via chat, email, or phone from 09:00 - 21:00, everyday. For instant answers, check out our Help Centre, or if you need direct assistance, visit our Contact Us page.
We’re fast usually within an hour by email and instantly via chat during support hours. Prefer to talk? Phone support is available for Plus and Compleet users.
During busy times like VAT and Income Tax season, it might take a little longer, but we are on it. Think of us as your bookkeeping superheroes sometimes tackling another mission, but always ready to help as soon as possible.
We assist with platform navigation, VAT and tax-related questions, invoicing, and full bookkeeping setup for Compleet users. If you're looking for a full-service solution, book a free call to see how we can take even more off your plate. Or explore plans and get the help you need.
Yes! Our team provides support in Dutch and English, so you can communicate comfortably in the language that suits you best.
Whether you're a current user or just exploring your options, we're happy to answer your questions. If you're considering Shine Complete, you can book a free call to see how we can help with your bookkeeping.
Expert help designed to keep you moving
Personalised advice you can trust
Our locally-based experts will understand your needs, advise on solutions, and offer practical, reliable solutions.
Support that suits your schedule
Whatever your day looks like, you can get our support. Browse our FAQs for instant answers, or contact us by live chat, email, or phone.
We speak your language
Our local teams on the ground can assist you in Dutch and English, so nothing gets lost in translation.
Share safely and securely
We always protect your privacy. We use industry-standard encryption and comply with GDPR regulations to keep your financial data safe.