Need a hand?
Instant answers, FAQs, guides & Fin, your smart assistant, always ready to help.
Helpcentre & Fin
Quick troubleshooting with our support team.
Live chat
Quick troubleshooting with our support team.
Email support
More detailed queries, document sharing.
Phone support
Complex and urgent issues, direct expert help.We’ve got your back
With years of experience in bookkeeping, invoicing, and taxes, our team understands your challenges of running a business. Get clear, practical answers from real experts, who speak your language.
Fast, friendly and reliable
Support should be simple. Our team is ready with expert answers and real solutions whenever you need them.
Support on your terms
Contact us your way by chat, email, or phone. Our team is available daily from 09:00 - 21:00, because in business, timing is everything.
Support in Dutch & English
No translation struggles, just smooth support. Our local team assists you in Dutch and English so nothing gets lost in translation.
More than troubleshooting
We don’t just fix problems. We help you succeed. Whether it’s optimising your bookkeeping setup or tax prep, think of us as your support partner.
Your data is secure
Your privacy is our priority. We use industry-standard encryption and comply with GDPR regulations to keep your financial data safe.
More than 200.000+ businesses trust Shine
FAQ’s about Shine’s support
We've compiled some of the most common queries from our users to help you find quick answers. Whether you need guidance on contacting support, response times, or understanding our services, you'll find all the key details below.
You can reach us via chat, email, or phone from 09:00 - 21:00, everyday. For instant answers, check out our Help Centre, or if you need direct assistance, visit our Contact Us page.
We’re fast usually within an hour by email and instantly via chat during support hours. Prefer to talk? Phone support is available for Plus and Compleet users.
During busy times like VAT and Income Tax season, it might take a little longer, but we are on it. Think of us as your bookkeeping superheroes sometimes tackling another mission, but always ready to help as soon as possible.
We assist with platform navigation, VAT and tax-related questions, invoicing, and full bookkeeping setup for Compleet users. If you're looking for a full-service solution, book a free call to see how we can take even more off your plate. Or explore plans and get the help you need.
Yes! Our team provides support in Dutch and English, so you can communicate comfortably in the language that suits you best.
Whether you're a current user or just exploring your options, we're happy to answer your questions. If you're considering Shine Complete, you can book a free call to see how we can help with your bookkeeping.