Customer service that understands your business
Whether you have questions about the platform or about everyday tasks, we’re here for you.
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Questions about estimates or late payments? Freelancing can be challenging, but you're not on your own. We’re here for you Monday to Friday, from 09:00 to 17:00.
We’re here by your side
With years of experience in bookkeeping and invoicing our team understands the challenges of your day-to-day business.
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Fast, friendly, and reliable
Customer service should be simple. Our team delivers helpful answers and real solutions whenever you need them.
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Service in German & English
No language barriers, no misunderstandings. Our local team supports you in German and English, so nothing gets lost in translation.
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More than troubleshooting
We help you move forward. Whether it’s optimising your bookkeeping or your tax submissions, we’re working behind the scenes for you.
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Your data is safe
We use industry-standard encryption and work fully in line with GDPR to ensure your financial data is protected at all times.
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Questions about customer service? Here you’ll find some answers. If your question isn’t covered, our customer support team will be happy to help.
You can reach us Monday through Friday from 9:00 AM to 5:00 PM via in-app message or phone (+49 30 31197840). You can also email us anytime, and we'll get back to you promptly.
We typically respond to emails within one hour. You can reach us instantly via in-app message and by phone during support hours.
We support you with all your questions – for example, about offers, expense management, or invoicing. If you're currently setting up Shine for your business, we can also help you. And if you're unsure whether we cover your specific issue, just ask. We'll sort it out together.
Yes, our team supports you in German and English.
No. Whether you already use Shine or would like to find out more – we are happy to answer your questions.
Not seeing what you’re looking for?
It never hurts to ask. Call our support now or send us an email if support currently isn’t open and we’ll get right back to you.