1.1 The Terms of Service and any documents referred to in the Terms of Service form the legally binding agreement between the Shine Platform and the Subscriber relating to the Services and the Subscriber’s use of the Services, as followed:
If you subscribed to the Services before 2025-10-07, your counterparty and invoicing entity is the legal entity you originally entered into a contractual relationship with.
1.2 The Subscriber’s use of the Shine Platform product, the product’s website and any other application, software, services, websites and other related services provided by the Shine Platform and specified in the order confirmation (collectively “the Services”) is subject to the terms set out below and any other terms applicable to the Services at all times (collectively the “Terms of Service”).
1.3 “Shine Platform” means the company within the Shine Group with which the Customer has entered into the Terms of Service for providing the relevant Products.
1.4 “Product” means the products provided by the Shine Group in the Shine Platform, including:
“Shine Group” means Ageras A/S, Fiolstræde 17B, 1171 Copenhagen, Denmark and all its subsidiaries either directly owned by Shine AS or indirectly through one of Shine AS’ subsidiaries.
“Content” means any production of information, data, logos, marks, designs, graphics, pictures, sound files, other files and their selection and arrangement in the Services.
“Subscriber” means a customer of the Shine Platform, who entered into a contractual relationship with one of Shine' group entities.
“Subscription” means the Subscriber’s subscription to the specific Shine Platform Services and the duration of the Services chosen by the Subscriber.
“User” means any User of the Services, including, without limitation, Subscribers, customers of Subscribers, duly authorised employees of the Subscribers, members of the Shine Platform forum and people who post comments on the Shine Platform blog. Certain Services are available to Users other than Subscribers. Such users are not customers of the Shine Platform, and Shine Platform has no liability towards such Users.
“User Content” means the Content provided by Users, whether they are Subscribers, customers of Subscribers or other Users.
“Services” refers to the business support solutions offered by the Shine platform, including digital tools and related features made available to help entrepreneurs manage their administrative, financial, and banking tasks (depending on the entity). The scope and availability of the Services may vary depending on the package purchased and the Shine group entity providing the Services.
1.4 Shine Platform will offer the Services only to Subscribers who are sole proprietorships or registered companies and the like. Persons qualifying as consumers under applicable consumer protection legislation may not become Subscribers. By using the Services, the Subscribers represent and warrant that they are not consumers.
2.1 Together, the following constitute the Terms of Service between Shine Platform and its Users:
3.1 To access the Services, the Subscriber must subscribe to one of the plans available on the Shine Platform.
3.2 The Subscription is deemed effective upon confirmation by Shine. The Subscriber must provide accurate and complete information and keep it updated.
3.3 Subscriptions are available on a monthly or annual basis, as selected at the time of purchase. Some annual plans may offer monthly payments; however, they require a 12-month commitment.
3.4 Subscriptions renew automatically at the end of the term, unless terminated by either party according to these Terms.
3.5 The Subscriber may request a change to their subscription at any time. Downgrades will become effective at the end of the current subscription term. All changes are subject to the applicable internal billing policy of the relevant Shine Group entity. In certain cases, changes may not be refundable if the subscription fee has already been charged for the current term.
3.6 Shine reserves the right to suspend or terminate a subscription in case of non-payment, breach of the Terms, suspected fraud or abuse.
3.7 These Services are intended exclusively for professionals. As such, no statutory right of withdrawal applies.
3.8 Shine may modify subscription prices or features with 1 month’s notice. If the Subscriber does not agree, they may terminate their subscription before the changes apply. Continued use will constitute acceptance.
3.9 Subscription plans, fees and their respective features are detailed on the Shine website. Additional services may be billed separately or included based on the chosen plan.
3.10 Payment is due immediately upon invoicing and is made via credit card or direct debit. Other methods (e.g. bank transfer) may be accepted exceptionally but do not alter the default payment obligation.
3.11 If payment fails or is reversed, Shine may suspend access to the Services until resolution.
3.12 If the Subscriber entered into a Subscription through an external Shine Platform partner (a "partnership agreement"), they must maintain that affiliation for the entire duration of the agreement. If it is terminated, Shine may revise the applicable terms and apply standard subscription terms from the date of awareness. This may include pricing or feature changes.
3.13 Subscriptions providing services related to legal, accounting or financial matters — including but not limited to bookkeeping, annual accounts, VAT reports and similar — are provided under the following conditions:
3.14 When Shine communicates a specific deadline to the Subscriber by email or via the platform (for example, for the submission of documents or required information), this deadline shall be binding on the Subscriber. Failure to comply with such deadline may result in the suspension or termination of the relevant service, without prejudice to Shine’s right to terminate the Subscription or to disclaim any responsibility for the non-performance of the service.
3.15 For Subscribers based in the Netherlands, the Services currently only support the invoice-based accounting method. Subscribers legally required to apply the cash-based method should not rely on the Services for compliance purposes. Additionally, the Services do not support partial VAT schemes — only fully taxable or fully exempt regimes are supported.
3.16 Billing and Legal Entity Structure Each Subscriber will be invoiced by the legal entity with which they originally entered into a contractual relationship. If a Subscriber chooses to adopt additional product functionality that requires contracting with a different Shine Group entity, their invoicing relationship will be updated accordingly.
4.1 Fees and other charges for using the Services are detailed on the relevant Shine Platform websites (e.g., zervant.com, tellow.nl, kontist.com, shine.co). All prices for paid plans are stated exclusive of applicable taxes (e.g., VAT, GST, sales tax).
4.2 All Services purchased are non-transferable and non-refundable. Subscribers will not receive any refund for unused Services. This applies even if the Subscription is terminated during an ongoing paid billing period.
4.3 The Shine Platform may offer Subscribers the option to have the invoices they issue paid via an integrated online banking payment service. When using this payment option, a processing fee of maximum 0,50% of your invoice + 40 cents euro or up to 0,50% of your bill + 40 cents or 0,99 (or the equivalent amount in Danish kroner (DKK) based on the applicable exchange rate) per transaction will be charged to cover transaction and service costs.This fee applies each time the online banking payment method is selected and confirmed by the Subscriber’s customer. By choosing this payment option, the Subscriber expressly agrees to the application of this fee.. The current amount and conditions for this online banking payment fee are published in the official price overview on the Shine Platform website and may be updated from time to time.
4.4 Shine Platform reserves the right to adjust prices at any time with at least thirty (30) days’ notice. Continued use of the Services after the effective date of any change will constitute acceptance of the new prices. Price changes will not apply retroactively to the billing period in which they occur. If the Subscriber does not accept the revised prices, they may terminate their Subscription within thirty (30) days of receiving notice, effective before the new prices take effect.
4.5 The Subscriber accepts that invoices and payment reminders sent by e-mail to the address specified by the Subscriber are deemed delivered when sent.
4.6 If a Subscription invoice is not paid by its due date, the Subscriber’s access to the Services will be fully or partially blocked after fourteen (14) days from the due date. Certain banking features may remain accessible if required for compliance reasons.
4.7 The Subscription will not be automatically cancelled upon non-payment. Instead, the Subscription remains active for a maximum period of six (6) months from the due date of the first unpaid invoice. During this period, new invoices may continue to be generated for monthly plans. For annual plans, no additional invoices will be generated beyond the initial unpaid period.
4.8 After six (6) months, the Shine Platform will stop generating new invoices and may downgrade the Subscription to a free plan, keep access blocked, or fully terminate the Subscription. All unpaid amounts remain due, and the Subscriber must settle all outstanding invoices or agree on payment terms with Shine Platform’s support team to restore access.
4.9 For Subscribers with eligible bank accounts in supported countries, Subscription payments may be processed via SEPA direct debit. A failed SEPA direct debit may incur an immediate fee of €7.50 per rejection. Continued use of the Services requires that valid payment methods are maintained at all times.
4.10 Shine Platform or its local entities may, at their sole discretion, engage internal or external debt collection agencies to recover unpaid balances. For example, Tellow BV may conduct debt collection activities, while Billy ApS and Zervant Oy currently do not. The Subscriber shall bear any reasonable costs associated with such collection to the extent permitted by applicable law.
5.1 The Subscriber may terminate their Subscription at any time, effective at the end of the ongoing billing period. After termination, the Subscription will not renew and the Subscriber will not be charged for any new billing periods. Any outstanding invoices remain payable.
5.2 There is no refund or right of withdrawal for ongoing billing periods. For example, if a Subscriber purchases a one-year Subscription and terminates early, no refund will be provided for any unused period.
5.3 Termination must be done either by actively cancelling the Subscription within the Shine Platform (where available) or by providing written notice to Shine Platform customer service, who will confirm once the termination is processed. Payment default alone does not constitute valid termination.
5.4 After termination in accordance with this section, the Subscriber may retain access to certain Services in a limited free version, excluding any premium features. Data created using premium features will remain accessible for download upon request to Shine Platform customer service but cannot be modified after termination.
5.5 In the event of continued non-payment, the Subscriber’s account will be blocked in accordance with Section 4.5. If the non-payment persists for more than six (6) months, the Shine Platform will automatically terminate the Subscription.
5.6 Shine Platform may terminate the Subscription without cause by providing notice equal to the remaining duration of the current invoicing period. Termination takes effect at the end of that period.
5.7 In the event of a material breach by the Subscriber — including but not limited to non-payment, insolvency or any violation of these Terms — Shine Platform may terminate the Subscription with immediate effect.
5.8 Shine Platform may also suspend or terminate the Subscription without prior notice if the Subscriber is engaged in, or reasonably suspected of engaging in, illegal, fraudulent or abusive conduct. In such cases, Shine reserves the right to report such activities to competent authorities and to cooperate fully with any official investigations.
6.1 Other than User Content, all Services, Content and software available through the Services or used to create and operate the Services is the property of Shine Platform or its licensors.
6.2 Applicable copyright laws protect the Content property of Shine Platform, and all rights to the Services, such Content and software, are expressly reserved. All trademarks, registered trademarks, product names and company names or logos mentioned in the Services are the property of their respective owners.
6.3 The User Content is the User’s responsibility. Shine Platform has no responsibility or liability for the User Content or any loss or damage the User Content may cause to other people.
6.4 The Services may contain discussion forums, bulletin boards, review services or other forums in which the User or third parties may post User Content. User Content submitted to any public area of the Services will be considered non-confidential. The User expressly agrees not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services any unlawful or offensive materials, any promotions or advertisements, private information of any third party, viruses or other harmful materials or any other material that could be considered inappropriate.
6.5 Shine Platform reserves the right to remove, screen, or edit any User Content without notice if it contains unlawful or offensive wording, private information about third parties, promotions or advertisements, viruses or other harmful materials, or any material considered inappropriate.
6.6 The Subscriber agrees not to use the Services to store, transmit or distribute content that is unlawful, harmful, abusive, defamatory, obscene or otherwise objectionable. Shine Platform reserves the right to investigate and take appropriate legal action against any violation, including content removal and account suspension or termination.
7.1 Users and Subscribers agree to use the Services in full compliance with these Terms of Service and applicable laws. Any unauthorized, abusive, or unlawful use may result in immediate suspension or termination of access, without prejudice to Shine’s right to pursue legal remedies.
7.2 Shine Platform grants the Subscriber a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access the Services as “software as a service” and to view, copy and print the portions of the Content available to the Subscriber through the Services.
7.3 Such licence is subject to the Terms of Service and expressly conditioned upon the following:
7.4 By posting or distributing User Content to or through the Services, the Subscriber will:
7.5 The Shine Platform has implemented security measures, including backups of the system, and strives to protect the User Content with the implemented best practices. In case of circumstances outside the Shine Platform’s control, the Shine Platform is not liable for loss of data in case of disruption or loss of access to the Services.
7.6 If the Subscriber sends to Shine Platform or posts on the Services in any public area any information, ideas, inventions, concepts, techniques or know-how (“User Submissions”) for any purpose, including the developing, manufacturing and/or marketing of products or services incorporating such information, the Subscriber acknowledges that Shine Platform can use the User Submissions without acknowledgement or compensation to the Subscriber and waives any claim of ownership or compensation or other rights the Subscriber may have in relation to the User Submissions.
7.7 For some Services and where available, accounting companies, administration bureaus, and the like (“Third-Party Subscribers”) can obtain access to the Services for use and payments. Third-Party Subscribers can choose between an internal and an external subscription. With the internal subscription, the Third-Party Subscriber maintains the user licence and cannot share the access with their customers. The external subscription allows the Third-Party Subscriber to access the licence as well as providing access to their customers. The Terms of Service apply to both Subscriptions.
7.8 If a Subscription is transferred to a third party at the request of the Subscriber, the third party will become the Subscriber by accepting the transfer of the Subscription and these Terms of Service. A Subscription cannot be transferred without the third party’s acceptance of these Terms of Service.
8.1 Shine Platform is only liable to the Subscriber for direct losses suffered due to a breach of the Terms of Service by Shine Platform. Shine Platform’s liability to the Subscriber will under no circumstances include indirect damage or loss or any business losses that the Subscriber may incur, including but not limited to lost data, lost profits or business interruption.
8.2 It is the Subscriber's responsibility to fulfil all legal obligations and requirements regarding the products produced using the Services, including, but not limited to, bookkeeping, VAT rules, tax reporting, etc.
8.3 Shine Platform strives to deliver the highest possible operational stability but is not liable for operational disturbances caused by factors outside its control, including force majeure. Force majeure includes, but is not limited to, acts of God, war, terrorism, embargoes, pandemics, cyberattacks, denial-of-service (DoS) attacks, government orders, failures of internet service providers, or cloud infrastructure disruptions beyond Shine Platform’s reasonable control.
8.4 Shine Platform is not responsible for third-party integrations or the Subscriber’s use of the Services. Shine Platform cannot be held liable for the accuracy, completeness, quality, or reliability or results obtained through such solutions. The Subscriber is solely responsible for ensuring that any third-party service or integration used in conjunction with the Services complies with applicable laws and regulations.
8.5 Subscribers may produce certain calculations (e.g. tax form, return or notification purposes or accounting purposes) using the Services. The outcome of such calculations will depend on the information input by the Subscriber and on the functions and formulas used to make the calculations in the relevant Services. Subscribers are responsible for providing correct and complete information when making any such calculations. Shine Platform assumes no liability for the correctness or completeness of any calculations, tax forms or returns produced through the Services, irrespective of whether any incorrectness is attributable to information input by a Subscriber or to any functions or formulas used in the calculations. It is for the Subscriber to verify that all calculations are correct. The Subscriber is solely responsible for ensuring that any outputs generated by the Services are reviewed and validated prior to submission to tax authorities, business partners, or other third parties.
8.6 The Subscriber assumes full responsibility for all actions carried out by third parties to whom the Subscriber grants access to the Services, including any use or misuse of the Subscriber’s Subscription, whether harmful or otherwise.
8.7 To the fullest extent permitted by applicable law, Shine Platform’s total liability, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the total amount paid by the Subscriber for the Services in the twelve (12) months preceding the event giving rise to the claim.This limitation shall not apply in cases of proven willful misconduct or fraud by Shine Platform. This cap applies in the aggregate to all claims arising during any twelve (12) month period, regardless of the number or nature of such claims.
8.8 In no event shall Shine Platform be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if advised of the possibility of such damages. The Subscriber acknowledges and agrees that these limitations reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.
8.9 By using the Services, the Subscriber agrees to indemnify and hold harmless Shine Platform and other companies and corporations in the Shine group against any reasonable costs, damage, claims, liabilities and expenses incurred as a result of the Subscriber’s breach of the Terms of Service and/or any other terms applicable to the Services.
8.10 The Subscriber acknowledges and agrees that Shine Platform does not and shall not provide legal, tax, or financial advice, and the use of the Services shall not be interpreted as such. The Subscriber must ensure that all use of the Services is compliant with applicable local, national, and EU regulations, and shall hold Shine Platform harmless against any non-compliance or resulting penalties.
8.11 The Subscriber acknowledges that the Services are provided as Software-as-a-Service (SaaS) and are dependent on a stable and continuous internet connection. Users are solely responsible for maintaining compatible hardware, software, and internet access necessary for Service functionality. Shine is not liable for any interruptions, malfunctions, or limitations in the Services resulting from inadequate internet access, hardware, or software on the Subscriber’s side.
9.1 The Shine Platform is not responsible for any third party integrations listed on the Shine Platform website as integrations (hereinafter “Integrations”) available for addition to the Services. The Shine Platform cannot be held liable for the correctness, completeness, quality and trustworthiness of such Integrations, nor the results produced by Integrations.
9.2 The Shine Platform cannot be held liable for the availability, safety or functionality, including possible damages or losses caused by Integrations.
9.3 The same limitations of liability apply to the Subscriber’s own use of the Shine Platform API.
10.1 Shine reserves the right to amend these Terms of Service at any time by updating them on its website or notifying the Subscriber by email. Changes will become effective no earlier than thirty (30) days after such notice, unless otherwise required by law or in urgent circumstances.
10.2 If the changes negatively impact the Subscriber’s rights or obligations in a significant way, Shine will provide specific prior notice. The Subscriber has the right to terminate the Subscription with effect from the date the changes would otherwise become effective.
10.3 Continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes.
10.4 The current Terms of Service are applicable from 2025-10-07. Previous versions of the Terms of Service can be found here.
11. Shine Platform processes personal data about Users and Subscribers for its own purposes and is, in this regard, the data controller. Shine Platform is the data controller for the personal data included in the use and subscription to the Services offered by Shine Platform, such as account sign-in details. Shine Platform processes personal data in accordance with the Privacy Policy, which can be found here.
11.2 With regard to the information, including personal data, entered into the software as part of the use of the Services, Shine Platform will solely be regarded as a data processor. Shine Platform will process personal data on behalf of the Subscribers as part of the Services. For this reason, Shine Platform and the Subscribers enter a Data Processing Agreement as part of the contract (Annex 1). By subscribing to the Services, the Client accepts the Data Processing Agreement (Annex 1), which governs the processing of personal data by Shine Platform on behalf of the Client.
11.3 When using the Services, the Subscriber is responsible for the data entered into the software. Therefore, the Subscriber is urged to avoid inserting or including sensitive personal data that does not require transfer to the Shine Platform.
11.4 Shine Platform shares and transfers personal data within the Shine Group, including any subsidiary, both as a data controller, in accordance with section 11.1, and as the data processor in accordance with the Data Processing Agreement which is an integrated part of the Terms of Service in accordance with section 2.1.
12.1 Shine Platform is entitled to proceed with all changes, updates, additions, limitations, etc., to the Services deemed necessary and relevant by Shine Platform. Such changes can be implemented with or without notification to the Subscriber and might impact the Services.
12.2 Shine Platform does not warrant or guarantee that the Services will be (i) compatible with all or any hardware and software which the Subscriber may use; (ii) available all the time or at any specific time, uninterrupted, secure or error-free; or (iii) suitable for your requirements or meet any specific level of performance or functionality.
12.3 The Subscriber is responsible for informing the Shine Platform of any changes to their address, phone number, email address and organisation number.
12.4 In case the Terms of Service expire or otherwise are terminated for any reason, sections 6, 7, 8, 11 and 12, alongside any representation or warranty the Subscriber makes in accordance with the Terms of Service, will survive indefinitely.
12.5 In case any provision of the Terms of Service is deemed unlawful, void, or unenforceable, the specific provision(s) is/are considered severable from the Terms of Service and does not affect the validity and enforceability of any remaining provisions.
In the event of a merger, acquisition, internal corporate restructuring, or other change of control, Shine Platform may assign or transfer this Agreement and any associated rights or obligations, including user data, to the successor entity or another affiliated company. Users will be notified of such a transfer. If a User objects to the transfer, they may terminate the Agreement within 30 days of notification.
14.1 These Terms of Service shall be governed by the laws of the country of the legal entity which owns the Subscriber relationship and issues the invoices for the relevant Services.
14.2 Any dispute, claim or controversy arising out of or relating to these Terms of Service shall be submitted to the competent courts of the country’s capital city, where the responsible legal entity is domiciled, unless mandatory law requires otherwise.
14.3 Each legal entity within the Shine Group shall ensure compliance with local law and may apply additional mandatory provisions as required by applicable national legislation.
15.1 Shine Platform can be contacted at:
Shine Denmark ApS
Fiolstræde 17B
1171 Copenhagen K
Denmark
+45 60 24 60 24
See our Data Processing Agreement